Platform Manager-Salesforce

Internet Technology – Virginia Beach, VA

The Christian Broadcasting Network (CBN) is seeking a Platform Manager to oversee CBN’s application platform, Salesforce.  This position is responsible for the long-term vision, roadmap, and success of the platform implementation in addressing strategic business goals and tactical needs.  Responsibilities include platform implementation, training, ongoing maintenance and support, enhancements, and customizations.  Business needs and responsibilities may span multiple business units and may include international business units.

Within the platform, this position will also be responsible for leading multiple simultaneous projects that may cross multiple business domains and countries.  Project scope and complexity will range to very high, with durations perhaps over a year, and project budgets exceeding $1MM.  Project ownership accountability will span the entire life cycle from concept to closure.  Project work will be achieved in an efficient and effective agile methodology delivering capabilities in an iterative manner.

This individual will be responsible for successful delivery of projects on time, within scope and within budget. Responsibilities include coordinating and directing the work of key performers in a matrixed environment through effective project planning and management, risk identification, change management, issue resolution and communications.  In addition to project management and coordination, the candidate will be responsible for implementation and oversight of key business processes including communication, change control, documentation management, knowledge management, security, and national and international compliance.  Responsible for adhering to defined project methodologies and procedures and contributing to their ongoing improvement.

This individual must be able to interact and communicate easily with technical developers and business managers. They will be challenged to determine and influence the right decisions that balance short-term demands and long-term business and technology goals.  The ideal candidate will possess demonstrated project management and process management experience in a progressively expanding role. Able to build solid relationships with project sponsors, business leads and partners as required. Candidate should possess the capability to independently influence projects, including core team development, project approach development, identification and resolution of project issues and risks, and management to expected performance within triple constraints.

The successful candidate will possess the following qualifications:

  • Minimum 5-10 years experience in Information Technology.
  • Experience with structured project management methodologies.
  • Experience managing platforms, products, and projects in a matrixed environment.
  • Proven ability to build customer relationships and develop strategies to respond to customer needs.
  • System development lifecycle experience with both custom development and package integration.
  • Experience with Business Process Modeling practices and techniques.
  • Strong interpersonal skills, excellent communication skills and the ability to develop strong working relationships with all levels of the organization.
  • Excellent communication skills, both written and oral.  Has the ability to communicate technical concepts to non-technical audiences.
  • Ability to analyze complex problems and develop appropriate solutions under pressure.
  • Ability to work effectively in a cross functional team involving members of both IT and the business community.
  • Experience with the introduction of new technologies and standards in an unstructured environment.
  • Ability to conduct research into emerging technologies, IT practices, or business processes. Recommend platform direction to meet trends in technology and business practice.
  • Working knowledge of digital media, consumer services and non-profit fundraising business models.  Experience with CRM software a strong plus.
  • Experience leading projects implementing and integrating packaged software.