Business Systems Analyst


Information Technology – Remote (U.S. Based)

The Christian Broadcasting Network (CBN) is seeking a Business Systems Analyst to work with the Digital Development team. This position is responsible for determining the system needs of CBN and translating these needs into business process, system requirements, and solution designs.  This individual will provide a bridge between Information Technology, Business Operations, Marketing and Corporate Support functions to ensure that business requirements are cohesive, integrated and contribute to enterprise level efficiencies as well as departmental level improvements.

The successful candidate will be familiar with techniques required to identify business needs and determine solutions to business problems, and define solutions that include systems components, process improvements and organizational change.

The individual in this position will be challenged with communicating with multiple stakeholders with varying Information Technology needs and translating those needs into a common set of business requirements to support the implementation of enterprise level processes and common business rules.  In addition, this individual will be required to negotiate changes in requirements with these varying stakeholders when departmental needs diverge significantly with enterprise goals.

The BSA will define goals of systems and steps necessary to achieve them.  The BSA will use structured analysis to plan system modifications and will determine necessary data structures, processing procedures, and appropriate output to meet user needs.  The BSA will communicate to both technical and non-technical audiences using diagrams and exhibits to effectively convey analysis and solutions.  The BSA will collaborate closely with other BSAs and the Architecture team to ensure alignment with departmental and enterprise roadmaps.

The successful candidate will possess a proven, successful track record in the following areas:

  • Minimum 2 years’ experience in Information Technology, or equivalent line of business or educational experience.
  • Experience with project requirements definition and management systems methodologies.
  • Analytical and product management skills required, including an understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • Familiarity with Business Process Modeling practices and techniques.
  • Strong interpersonal skills, and the ability to develop strong working relationships with all levels of the organization.
  • Strong communication skills, both written and oral, with the ability to communicate technical concepts to non-technical audiences.
  • Ability to analyze problems and recommend appropriate solutions
  • Ability to work effectively in a small team-oriented environment.
  • Knowledge of SQL and BI concepts required.

Desired skills:

  • Experience working in Agile teams.
  • Experience with the introduction of new technologies and standards in an unstructured environment.
  • Ability to conduct research into emerging technologies and IT practices.
  • Experience in selecting and implementing packaged software solutions.
  • Working knowledge of digital media, consumer services and non-profit fundraising business models.
  • Experience with CRM and marketing software.
  • Knowledge of legal compliance regulations such as protection of personal and financial information (GDPR, CCPA, NY SHIELD ACT, PII, etc.)