Business Systems Analyst – Salesforce

Information Technology – Virginia Beach, VA

The Christian Broadcasting Network (CBN) is seeking a Business Systems Analyst to join its team of IT professionals. This position is responsible for determining the system needs for CBN’s global Salesforce CRM initiatives, including donor management, fundraising and humanitarian activities in 25+ locations around the world, and translating these needs into business process, system requirements, and Salesforce solution designs.  This individual will be a catalyst for change and provide a bridge between Information Technology and corporate headquarters and international field office Operations functions to ensure that business requirements are cohesive, integrated and contribute to enterprise level efficiencies as well as departmental level improvements.

The successful candidate will be experienced with multiple techniques required to identify business needs and determine solutions to business problems.  In addition, this individual will define Salesforce-based solutions that include Salesforce systems components, third-party apps, process improvements and organizational change.

The successful candidate will possess the following qualifications:

  • Minimum 3-5 years’ experience in Information Technology.
  • Experience with project, program, and enterprise-wide requirements definition and management systems methodologies.
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • Ability to engage in multiple initiatives simultaneously
  • Experience with Business Process Modeling practices and techniques.
  • Strong interpersonal skills, excellent communication skills and the ability to develop strong working relationships with all levels of the organization.
  • Strong oral and written communication skills with ability to communicate technical concepts to non-technical audiences.
  • Ability to analyze complex problems and develop appropriate solutions under pressure.
  • Ability to work effectively in a small team-oriented environment, mentor and support additional IT team members.   Experience working in Agile teams a plus.
  • Salesforce certification a plus
  • Bachelor’s degree in Computer Science or related field