Network Operations Center (NOC) Technician

Network Integration – Virginia Beach

The Christian Broadcasting Network (CBN) is looking for a NOC Technician to monitor CBN network, servers, internet services and applications in order to ensure IT services are functioning at a normal operating condition.  The NOC Technician performs the first level response to events and incidents, performs analysis and remote diagnostics as necessary, to resolve problems or qualify problems for escalation to other engineers. 

The successful candidate will have the following qualifications:

  • Entry level industry certifications or 1-2 years of experience relating to infrastructure and network operations support preferred
  • Strong analytical, time management and organizational skills
  • Consistent willingness to learn and apply new technology
  • Strong ability to troubleshoot networks and systems using monitoring/alert tools
  • Knowledge of Microsoft Operating Systems and Network Management Tools (Linux/Cisco a plus)
  • Functional knowledge of VMware Horizon View virtual desktop infrastructure
  • Self-motivated with ability to work independently as well as be an effective member of a team
  • Excellent oral and written communication skills
  • Strong interpersonal and customer service skills with ability to establish rapport with all levels of staff and management
  • Ability to execute both oral and written instructions
  • Flexible with ability to work well under pressure and consistently meet deadlines
  • Availability to work shifts and after hours as needed
  • Ability to lift 30lbs. and use basic hand tools and use a ladder for overhead work
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