Salesforce Administrator


Information Technology –Remote (U.S. Based)

The Christian Broadcasting Network (CBN) is seeking a Salesforce Administrator to join its team of IT professionals. This position is responsible for implementing systems in support of CBN’s global Salesforce CRM initiatives supporting donor management, fundraising and humanitarian activities in 25+ locations around the world; including Salesforce CRM solution design, Salesforce screen and workflow configuration, third party app selection and configuration, security modelling, and general system administration in a multi-org, declarative enterprise.  This individual will be a catalyst for change and provide architecture and system innovation guidance for corporate headquarters and international field offices to ensure that provided solutions are implemented, supported, and maintained throughout the SDLC lifecycle.

The successful candidate will be experienced with defining and implementing Salesforce-based solutions that include Salesforce systems components, security models, data flow, automations, third-party apps, process improvements and organizational change.

The individual in this position will be challenged with communicating with multiple stakeholders with varying Information Technology needs, and varying language and cultural backgrounds and working with a Business Systems Analyst and a Project Manager to document those needs and implement a common set of business solutions to support the implementation of global enterprise level processes and common business rules.  In addition, this individual will be required to respond to agile changes in systems requirements from these varying stakeholders, within a global framework which will apply corporate standards but also allow for local innovation.

The Administrator will help define architecture and design criteria to be applied across all implementations, and the processes and mechanisms to support and develop those implementations.  The Administrator will use agile techniques to plan and implement system modifications and will determine necessary data structures, processing procedures, and appropriate output to meet user needs.  The Administrator will communicate to both technical and non-technical audiences using diagrams and exhibits to effectively document and describe architectures, designs and solutions.  The Administrator will collaborate closely with the Project Management Office and Business Analyst team to ensure alignment with department and enterprise roadmaps.

The successful candidate will possess the following qualifications:

  • Minimum 5 years’ experience in IT and 3 years’ experience with Salesforce required.
  • Experience with Salesforce Sales Cloud CRM required.
  • Experience with Salesforce NonProfit Starter/Solution Pack (NPSP) a plus.
  • Experience with Salesforce Communities a plus.
  • Experience with Apex and/or Visual Force a plus.
  • Salesforce Administrator certification required.
  • Salesforce Architect certification desired.
  • Ability to engage in multiple initiatives simultaneously.
  • Strong interpersonal skills, excellent communication skills and the ability to develop strong working relationships with all levels of the organization.
  • Strong communication skills, both written and oral.  Has the ability to communicate technical concepts to non-technical audiences.
  • Ability to analyze complex problems and develop appropriate solutions under pressure.
  • Ability to work effectively in a small team-oriented environment, mentor and support additional IT team members.   Experience working in Agile teams a plus.
  • Experience with the introduction of new technologies and standards in an unstructured environment.
  • Ability to conduct research into emerging technologies and IT practices.
  • Experience in selecting and implementing packaged software solutions.
  • Experience in configuration management desired
  • Experience in data migration/bulk data loading into Salesforce desired
  • Experience with integrated multi-channel marketing (print, telephone, digital media, social media, e-commerce and/or consumer services) a plus
  • Working knowledge and experience with non-profit fundraising a plus.
  • Experience in eCommerce a plus.
  • Bachelor’s degree in related field