Service Desk Analyst (VA)

Information Technology – Virginia Beach

The Christian Broadcasting Network (CBN) is seeking an onsite Service Desk Analyst to join its team of IT professionals.  This essential position will provide telephone technical support solving information technology issues for clients who are experiencing a wide variety of computer challenges.

The successful candidate will have the following qualifications:

  • Minimum of one year of IT support experience and/or a technical degree
  • Demonstrated experience with phone or remote technical support
  • Knowledge of Windows 10
  • Experience working with ticket management – demonstrated skill in the effective documentation and management of work-through service request software
  • Experience with basic front-line support and troubleshooting skills, Active Directory account admin, remote tools, MS Office, and Outlook
  • Experience supporting virtual desktop
  • Excellent oral and written communication skills
  • Ability to maintain professional and client service oriented approach with excellent interpersonal skills
  • Critical thinker with ability to know when to escalate a problem
  • Self-motivated with ability to work independently and as an effective member of a team
  • Must be able to learn, understand, and apply new technologies demonstrating initiative and eagerness to tackle all issues/problems reported to the Service Desk
  • MCP certification preferred (MTA or MCSA)
  • Industry standard Service Desk certification desired: HDI Support Center Analyst